WooCommerce Support Ticket System v17.8 | Provide Store Support

WooCommerce Support Ticket System (WCSTS) GPL Plugin Overview

The WooCommerce Support Ticket System (WCSTS) plugin is a robust solution for managing user and order support tickets directly within your WooCommerce store. This plugin seamlessly integrates into your WooCommerce installation, allowing the shop admin to easily track and resolve issues related to orders and customer inquiries. It enhances customer service by providing a structured way for users to submit support tickets and for admins to manage them.

Key Features of WooCommerce Support Ticket System (WCSTS)

1. Order Tickets

• Ticket Area on Order Details Page: After activation, the plugin adds a dedicated ticket area to the Order Details page in the My Account section. Customers can submit new support tickets related to specific orders and read admin replies.
• File Attachments: Users can attach files to tickets for better clarity when describing their issues.
• Email Notifications: Admins and customers can receive email notifications when a ticket is submitted or updated (this feature can be enabled in the plugin settings).
• Customizable Display: The order ticket system can be fully customized, including enabling/disabling the ticket system for specific order statuses via the plugin’s options menu.

2. User Tickets

• Personal Ticket Area: A new Personal Ticket Area tab is added to the My Account page, where users can submit support tickets unrelated to specific orders. This section works similarly to order tickets but is linked to the user account.
• Frontend Display with Shortcode: The user ticket system can also be displayed on any frontend page using a shortcode. If a user is not logged in, a login prompt will be shown.
• Customizable Login Message: You can customize the login message using HTML code to provide a personalized experience.

3. Pay Per Ticket

• Bind Questions to Products: Admins can set a specific number of questions that a user can ask per product or product variant. This is useful for offering product-specific support or allowing users to ask questions about purchased items.
• Ticket Creation Based on Purchases: After an order is completed or paid, the plugin automatically generates a “Pay Per Ticket” system. The number of questions a user can ask is determined by the quantity of the product purchased.
  • Example: If a user buys 2 units of a product with 6 questions assigned to it, the user will be able to submit up to 12 questions.
• Frontend Ticket Area: The Pay Per Ticket area is displayed on the frontend using a shortcode, and it is only accessible to registered users. Non-registered users will see a login prompt.
• Editable Questions: Admins can modify the number of questions available to a user via the ticket edit page.

4. Customizable Ticket Management

• Admin Control: The admin can manage tickets, reply to users, and track the status of all tickets from the backend.
• Email Notifications: Admins and users can opt to receive email notifications for ticket updates and replies (this feature is optional and can be enabled in the settings).
• Customizable Text: Admins can customize various messages, such as the login prompt, and the text displayed on the ticket pages, offering flexibility to match the store’s branding.

How It Works:

1. Order Tickets: When a customer makes a purchase, they can visit the “My Account” page, navigate to “Orders,” and submit a support ticket related to a specific order. They can include attachments and communicate directly with the admin.
2. User Tickets: Users can submit general support tickets unrelated to specific orders through the Personal Ticket Area on their account page. This system allows for broader customer service inquiries.
3. Pay Per Ticket: Admins can set a specific number of questions for each product. Once a product is purchased, the user can submit tickets for support related to that product. The number of tickets allowed is based on the quantity of the product purchased.
4. Admin Management: The admin can view, manage, and reply to tickets from the backend. The system also includes a notification system to alert both admins and customers when a ticket is updated.

Benefits of Using WooCommerce Support Ticket System

• Improved Customer Service: The plugin provides a structured and efficient way to manage customer inquiries and order-related issues.
• Increased Engagement: By offering a direct way for customers to submit tickets, you can improve customer satisfaction and foster trust.
• Pay Per Ticket Option: The ability to assign a number of questions to products creates an additional revenue stream and allows you to offer premium support for complex products.
• Seamless Integration: The plugin integrates smoothly with WooCommerce, enhancing your existing system without requiring significant changes or custom coding.
• Customizable: You can tailor the ticket system to fit your store’s specific needs, from text customization to ticket display settings.

Demo Access:

• Admin Account:
  • Username: demo
  • Password: demo
• Customer Account:
  • Username: customer
  • Password: demo

You can explore the demo and test the functionality of the plugin through these credentials.

This plugin is ideal for WooCommerce store owners who want to offer enhanced customer support and streamline the process of managing order and user inquiries.