SupportCandy Usergroup Addon GPL v3.1.5

SupportCandy Usergroup Addon GPL Overview

The SupportCandy Usergroup Addon is designed for organizations or companies where multiple users need to create and manage support tickets, but with different levels of access. This add-on allows you to organize users into groups, providing flexibility in ticket visibility and management. It’s ideal for businesses where team members need to collaborate on tickets but with controlled access based on roles.

Key Features of the Usergroup Addon

1. Unlimited User Groups

• Create as many user groups as needed, each with an unlimited number of members.
• Group users based on departments, teams, or any other criteria.

2. Role-Based Access

• Supervisors: Members marked as supervisors can view and manage all tickets within the group.
• Normal Members: Members without supervisor access can only view and manage their own tickets.

3. Group Collaboration

• Foster collaboration within teams or organizations by allowing members of a group to view each other’s tickets (if permitted by role).
• Ensure that only authorized individuals can manage and respond to specific tickets.

4. Customizable User Permissions

• Fine-tune user permissions to meet the specific needs of your organization.
• Control which users have the ability to view, edit, and manage tickets.

Benefits of the Usergroup Addon

• Improved Collaboration: Team members can collaborate on tickets, improving response time and issue resolution.
• Controlled Access: Ensure that only the right people have access to the appropriate tickets.
• Organizational Flexibility: Perfect for businesses with multiple departments or teams that need to work together while maintaining secure ticket access.
• Easy Management: Admins can quickly assign and manage user roles and permissions within the user groups.

Conclusion

The SupportCandy Usergroup Addon is a powerful tool for organizations that need to manage multiple users and tickets within a group. By offering role-based access and customizable permissions, it ensures that team members can collaborate effectively while maintaining control over who can see and manage specific tickets. This add-on is ideal for businesses that require a more structured approach to ticket management and team collaboration.