SupportCandy Satisfaction Survey Addon GPL v3.1.4

The SupportCandy Satisfaction Survey Addon (GPL) is a useful tool for gathering customer feedback regarding their support experience. Here’s an overview of its key features and benefits:

Purpose

The addon is designed to collect feedback from customers about the quality of support they received, whether from an individual agent or the overall service team. This helps organizations identify areas of improvement and maintain high service standards.

Key Features

1. Customer Feedback Collection
   Enables customers to rate their experience with support services directly through tickets.
2. Agent-Specific Insights
   Allows customers to provide feedback on specific agents, helping to assess individual performance.
3. Customizable Surveys
   Offers the ability to create tailored satisfaction surveys that align with your business needs.
4. Integration with Tickets
   Feedback is linked to the respective support ticket, ensuring easy tracking and analysis.
5. Real-Time Reporting
   Provides insights and analytics to help businesses make informed decisions based on customer satisfaction data.

Benefits

• Improved Service Quality: Helps identify strengths and weaknesses in customer support.
• Enhanced Customer Experience: Shows customers that their opinions are valued.
• Performance Monitoring: Tracks and improves agent performance based on feedback.
• Informed Decision-Making: Provides actionable insights for refining support strategies.

Use Case

This addon is ideal for businesses that use the SupportCandy plugin to manage their customer support tickets and want to enhance their service quality by leveraging customer feedback.

Would you like more details on how to install or use this addon?