SupportCandy LMS Integration GPL v3.0.5

The SupportCandy LMS Integration GPL add-on enhances the support process by seamlessly integrating Learning Management System (LMS) plugins with the SupportCandy ticketing system. It enables better customer support for e-learning platforms by providing agents with instant access to relevant course details.

Key Features

1. LMS Integration:
   • Supports popular LMS plugins, including:
     • LifterLMS
     • Tutor LMS
     • LearnPress LMS
2. Custom Field Types:
   • Adds two new field types:
     • LMS Course: Allows customers to select a specific course while creating a ticket.
     • LMS User Course: Displays courses associated with the customer.
   • These fields can be integrated into the ticket form for easy course selection.
3. Agent Tools:
   • Subscription History: Agents can view the customer’s course subscription details directly within the ticket.
   • Course Information: Provides insights such as total amount spent, active subscriptions, and course details.
4. Streamlined Support:
   • Enables agents to resolve course-related queries more efficiently by having all relevant information at their fingertips.
   • Simplifies the ticket creation process for customers by linking tickets to specific courses.

How It Works

• Administrators can create custom fields for LMS courses and user courses.
• Customers can select their course or a specific course when submitting a ticket.
• Agents can access subscription and course-related details within the ticket interface, improving response accuracy and speed.

Pricing and Guarantee

• Simple Pricing: Offers competitive rates for streamlined LMS integration.
• Risk-Free Trial: Includes a 14-day money-back guarantee to ensure satisfaction.

Use Case Example

• An e-learning platform using Tutor LMS integrates this add-on to allow students to raise support tickets tied to specific courses. Support agents can quickly view the student’s enrollment details and resolve issues like access problems or payment inquiries without switching systems.

This add-on is perfect for e-learning businesses looking to enhance their support experience and deliver efficient, course-specific customer service.