SupportCandy Gravity Form Integration GPL v3.1.0

SupportCandy Gravity Form Integration Addon (GPL) Overview

The SupportCandy Gravity Form Integration Addon connects Gravity Forms with the SupportCandy helpdesk plugin, enabling a seamless workflow for creating support tickets from form submissions. Here’s a detailed overview:

Purpose

This addon empowers businesses to use Gravity Forms as a flexible and customizable front-end form solution for generating support tickets in SupportCandy. It simplifies the ticket creation process and enhances the user experience.

Key Features

1. Form Integration
   • Automatically creates a new support ticket in SupportCandy whenever a linked Gravity Form is submitted.
2. Multiple Form Support
   • Allows you to integrate multiple Gravity Forms, each configured to generate tickets for specific use cases or departments.
3. Custom Field Mapping
   • Map Gravity Form fields to SupportCandy ticket fields, ensuring that all relevant information is captured and organized.
4. Seamless Workflow
   • Eliminates manual ticket creation, saving time and reducing the potential for errors.
5. Conditional Logic Compatibility
   • Leverages Gravity Forms’ conditional logic to customize form behavior and ticket creation rules.

Benefits

• Enhanced Flexibility: Design tailored forms using Gravity Forms’ powerful features and use them to create tickets.
• Improved Efficiency: Automates ticket creation, allowing support teams to focus on resolving issues rather than administrative tasks.
• Streamlined User Experience: Provides customers with a user-friendly and branded form submission process.
• Customizable Workflows: Supports diverse business needs with multiple forms and dynamic field mapping.

Use Case

This addon is ideal for businesses or organizations that want to leverage the advanced capabilities of Gravity Forms to gather detailed customer input and seamlessly generate support tickets in SupportCandy.

Would you like assistance with setup, field mapping, or creating forms for specific use cases?