SupportCandy Export Ticket Addon GPL v3.0.6

SupportCandy Export Ticket Addon GPL Overview

The SupportCandy Export Ticket Addon is a valuable tool designed to simplify the process of exporting support tickets in CSV format. As part of the free plan, this add-on provides flexibility and control over ticket exports, ensuring the data you need is readily available.

Key Features of the Export Ticket Addon

1. CSV Export Functionality

• Export tickets in CSV format, making it easy to analyze or share ticket data.
• Includes all fields available in the ticket list, even if they are not displayed in the list view.

2. Filter-Based Exports

• Export tickets based on the current filter applied to the ticket list:
  • Apply specific filters to export only the desired tickets.
  • Export all tickets by not applying any filter.

3. Role-Based Access

• Configure which Support Agent Roles have access to the export feature.
• Option to enable the export feature for All Users, allowing them to export their tickets.

4. Permission-Based Exports

• Ensures only accessible tickets can be exported:
  • Agents can export tickets assigned to them.
  • Users can export only their own tickets.
  • Administrators can export all tickets.

Benefits of the Export Ticket Addon

• Data Accessibility: Easily access ticket data for reporting, analysis, or record-keeping.
• Customizable Exports: Filter tickets to export only the data you need.
• Controlled Access: Maintain security by restricting export permissions based on roles and access levels.
• Enhanced Productivity: Simplifies data management for agents, users, and administrators.

Conclusion

The SupportCandy Export Ticket Addon is an essential feature for teams looking to efficiently manage and analyze their support ticket data. With its flexible export options and role-based permissions, this add-on ensures that the right data is available to the right people while maintaining security and control.