SupportCandy EDD Integration Addon GPL v3.1.0

SupportCandy EDD Integration Addon (GPL) Overview

The SupportCandy EDD Integration Addon bridges the functionality of the Easy Digital Downloads (EDD) plugin with the SupportCandy helpdesk plugin, streamlining support for digital product sellers. Here’s a closer look at its features and benefits:

Purpose

This addon simplifies the support process for businesses using Easy Digital Downloads by integrating product and order information directly into the SupportCandy ticketing system. It ensures a seamless customer support experience by linking tickets with relevant purchase details.

Key Features

1. Automatic Field Integration
   • Adds two custom fields to the “Create Ticket” page:
     • EDD Product Field: Allows customers to select the product they need help with.
     • EDD Order Field: Links the ticket to a specific customer order.
2. Effortless Ticket Management
   • Associates tickets with EDD product and order details, making it easier for support agents to access relevant information.
3. Enhanced Customer Support
   • Provides agents with immediate access to product and order details, speeding up response times and improving resolution quality.
4. Seamless Compatibility
   • Fully integrates with both SupportCandy and EDD, requiring minimal configuration after activation.

Benefits

• Streamlined Support Process: Reduces the need for back-and-forth communication by providing agents with relevant customer data upfront.
• Improved Customer Experience: Enables customers to quickly reference their product or order when creating a ticket.
• Increased Efficiency: Allows support teams to resolve issues faster with detailed product and order context.
• Customizable Fields: Additional fields can be configured to meet specific business needs.

Use Case

This addon is perfect for businesses selling digital products through EDD who want to enhance their customer support experience by integrating product and order details directly into their ticketing system.

Would you like guidance on setting up or customizing this addon?