Gravity Forms Help Scout Addon GPL v2.3.0

Gravity Forms Help Scout Addon GPL Overview

The Gravity Forms Help Scout Add-On integrates your WordPress forms with Help Scout, a popular help desk platform. This seamless connection allows you to manage customer queries efficiently by turning form submissions into Help Scout tickets.

Key Features:

1. Assign Tickets to Specific Mailboxes
   • Automatically route new tickets to the appropriate mailbox in Help Scout for organized and efficient support.
2. Assign Tickets to Specific Users
   • Directly assign tickets to specific team members, ensuring the right person handles the query.
3. Customizable Ticket Content
   • Use Gravity Forms merge tags to define and personalize the ticket content based on form submissions.
4. Update Customer Profiles
   • Automatically update customer information in Help Scout profiles whenever a form is submitted.
5. Conditional Logic Integration
   • Use Gravity Forms’ conditional logic to control when and how tickets are created in Help Scout. For example, only create a ticket if certain criteria are met.

Benefits:

• Streamlined Support Process:
  • Manage customer queries directly from your website and funnel them into your Help Scout workflow.
• Enhanced Team Collaboration:
  • Assign tickets to the right team or individual, improving response times and accountability.
• Customizable Workflows:
  • Tailor the integration to suit your business needs with conditional logic and customizable ticket content.
• Improved Customer Experience:
  • Keep customer profiles up to date and provide personalized support based on their submissions.

Use Cases:

• Customer Support Forms:
  • Capture queries from your website and route them to Help Scout for resolution.
• Feedback and Feature Requests:
  • Collect user feedback or feature requests and manage them as tickets in Help Scout.
• Technical Support Requests:
  • Automate the creation of support tickets for technical issues reported through your forms.

The Gravity Forms Help Scout Add-On is a powerful tool for businesses using Help Scout to manage customer support. By automating ticket creation and integrating seamlessly with Gravity Forms, it simplifies workflows and enhances customer service efficiency.